Our Story, Mission and Team
About Secret Tools Maker
Learn about Secret Tools Maker’s journey from a passionate idea to a leading name in home repair tools. Meet the team of experts who bring our mission to life, crafting tools that empower your DIY and home repair projects.
How It All Started
The story of Secret Tools Maker began not in a sprawling corporate office or a state-of-the-art manufacturing facility, but in a modest garage filled with the scent of oil, metal, and the boundless enthusiasm of two friends, Michael and Elena. Both shared a deep passion for DIY projects, a keen eye for engineering, and a dream to make a significant impact on the world of home repair and improvement.
Michael, an engineer by profession, was always fascinated by how tools could transform raw materials into something beautiful and functional. He was, however, often frustrated by the lack of durability and precision in the tools available on the market. Elena, on the other hand, brought her experience from the customer service industry, understanding the importance of not just great products but also exceptional support and guidance for users.
One autumn evening, while working on a home renovation project together, they encountered a problem that no tool in their extensive collection could solve. This challenge sparked a conversation about the potential for better, more innovative tools that could meet the needs of both seasoned professionals and home DIY enthusiasts. The idea for Secret Tools Maker was born and then quickly developed into a trusted business it is now.
Today, Secret Tools Maker has grown from that humble garage workshop to a leading name in home repair instruments, known for its commitment to excellence and a deep understanding of its users’ needs.
Meet the Team
Michael Gates
Co-Founder & Chief Product Officer
Michael, with his engineering background and an innate passion for building and fixing things, co-founded Secret Tools Maker out of frustration with the existing tools in the market. His vision was to create tools that not only lasted longer but also made the job easier and more enjoyable. Today, he leads our product development, ensuring every tool meets the high standards our customers have come to expect.
Elena Pills
Co-Founder & Head of Customer Success
Elena's career in customer service and her personal love for DIY projects bring an invaluable perspective to Secret Tools Maker. As a co-founder, she emphasizes the importance of understanding and addressing customer needs. Elena leads our customer success team, ensuring every interaction with Secret Tools Maker adds value and satisfaction to our customers' experiences.
Sophia Chang
Marketing Manager
Sophia joined Secret Tools Maker with a background in marketing and a personal passion for interior design. She expertly bridges the gap between our innovative products and the needs of DIY enthusiasts and professionals. Sophia is responsible for telling our story, showcasing our products, and building a community of Secret Tools Maker advocates.